With the sudden information explosion computers are used practically everywhere, from large corporations to private homes. We offer outsourced support solutions that offer peace of mind when something goes wrong with these powerful tools that we are so dependant on.

Our outsourced IT support will decrease your computer's downtime thus increasing your productivity and profits!

The contract is tailored to companies that have networked computers that need support. Contract clients are given priority over per callout billed clients.

The per callout billing support is ideal for individuals that need high quality support for their home computers.

We offer:

• Microsoft Windows operating systems support.
• Microsoft Office support and training.
• Computer related hardware repair.
• Virus removal and prevention.
• Network setup and security.

We also build custom computers to your specifications. Whether you need a low budget pc to do your finances on or a Lightning fast gaming pc with the latest technology and name brand hardware.

Why outsource?

To ensure that the business remains productive, a company must have a reliable, always available IT support service in place. The days of relying on an ad hoc support company are over since this often leads to unproductive employees and angry customers when a system crashes.

What's more, that the support services provided are usually reactive instead of proactive: they only attend to problems after they have occurred rather than prevent them from happening in the first place.  This is not an ideal situation as the time taken to attend to a problem can range from hours to days, depending on whether or not the support company has an engineer available at the time.

For an SME to employ its own engineer can also be problematic. While the company may be able to find a qualified individual, the question arises as to whether or not that individual has sufficient experience and know-how to deal with any eventuality without assistance.

Why micro-outsource?

The micro-outsourcing model suits SMEs perfectly because it allows that company to contract a support engineer – from a support company such as XpressFX – for a predetermined number of hours on a weekly basis. The SME should also sign a service level agreement (SLA) with the support company to ensure that any problems are dealt with within an agreed timeframe such as four hours for a critical server; but 24 hours for a workstation.

The contracted engineer visits the SME weekly to handle general maintenance work on the company's IT systems – from ensuring the back-up systems are operating correctly, to checking the firewall and security levels, to evaluating network performance.

With such an agreement in place, the business owner or manager is assured that his or her company remains productive. An additional advantage is that the on-site engineer will get to know the SME's systems as well as a full-time employee would. However, should a problem arise that the engineer is not able to handle alone, he or she is backed by an experienced support organisation. Also, should the assigned engineer decide to go on leave or fall ill, there's a host of engineers available to ensure the SME has year-round support on a 24x7 basis.

Most outsourced support companies will provide a host of other services, including on-site proactive maintenance and troubleshooting on software and hardware, as well as networking and hardware rollouts; telephonic support from a helpdesk or call centre; and warranties on all products implemented.

To help grow an SME, a micro-outsourcing service will supply the SME with the necessary technologies to ensure this projected growth takes place. This includes network design, configuration and optimisation, as well as the provision of remote support and access. Additional support services are also provided on servers, desktop and printer hardware, and software.

Contact us for references and no obligation quotes.